Privacy Policy
Ebeaut Privacy Policy
Last updated: 3 October 2025
This Privacy Policy explains how Ebeaut (“Ebeaut”, “we”, “us”, “our”) collects and uses your personal data when you use our websites, online shop, booking system, and donation pages for Ebeaut Food, Ebeaut Salon, and Ebeaut Care.
1. Who we are (Data Controller)
Ebeaut
Registered address: 9 Ravigill Place, Hodge Lea, Milton Keynes MK12 6JL, United Kingdom
Email: info@ebeaut.co.uk | Phone: +44 7396 753173
- Ebeaut Food : online ordering of food and related products
- Ebeaut Salon : in-salon and online consultations/appointments
- Ebeaut Care : community and charitable initiatives, including donations
2. The data we collect
- Identity & contact: name, email, phone, address.
- Account & booking/order info: login details, appointment times, service selections, basket/order history, delivery/collection preferences.
- Payment: payment method details (processed by our PCI-compliant payment providers; we do not store full card numbers).
- Donation info (Ebeaut Care): donation amount, Gift Aid status (if applicable), contact details for receipts.
- Communications: enquiries, support messages, reviews/feedback, marketing preferences.
- Technical data: IP address, device/browser type, pages viewed, cookies and similar technologies (see Cookies section).
- Optional: social login profile basics (if used), location data for delivery estimates (if you enable it), images you upload (e.g., hair consultation references).
We do not intentionally collect special category data. Please avoid sharing it.
3) Why we use your data (purposes & legal bases)
- To provide our services (set up your account, take orders/bookings, deliver/collect orders, process donations, send confirmations/updates).
- Legal basis: Contract; Legitimate interests.
- Payments & fraud prevention (via our payment partners).
- Legal basis: Contract; Legitimate interests; Legal obligation.
- Customer support & enquiries (respond to questions, reschedule bookings, resolve issues).
- Legal basis: Legitimate interests; Contract.
- Marketing with your consent (email/SMS about offers, tips, events). You can opt out anytime.
- Legal basis: Consent; Legitimate interests (existing customer “soft opt-in” where permitted).
- Analytics and site performance (improve our site and services).
- Legal basis: Legitimate interests; Consent for non-essential cookies.
- Legal & compliance (tax, accounting, Gift Aid records, regulatory requests).
- Legal basis: Legal obligation.
4) Who we share your data with
- Service providers (processors): website hosting, booking software, payment processors, delivery/courier partners, email/SMS platforms, CRM/support tools, analytics/cookie tools. They act under contract and only process data per our instructions.
- Legal/disclosure: where required by law, to protect rights, or in a business transfer (e.g., merger). We do not sell your personal data.
5) International transfers
If we transfer data outside the UK/EEA, we use safeguards such as UK IDTA/EU SCCs or an adequacy decision.
6) Data retention
We keep data only as long as needed:
- Orders, bookings, donations: typically 6 years (accounting/tax laws).
- Accounts: while active; we’ll delete or anonymise after inactivity per our retention policy.
- Marketing: until you unsubscribe or your consent is withdrawn. We then securely delete or anonymise.
7) Your rights (UK GDPR)
You can access, correct, delete, or restrict your data, object to certain processing, and withdraw consent at any time. You can also request data portability. To exercise rights, contact info@ebeaut.co.uk. You can complain to the ICO (ico.org.uk) if you’re unhappy, but we’d appreciate the chance to resolve it first.
8) Marketing & preferences
- Unsubscribe via the link in our emails or contact us.
- “Soft opt-in” may apply to similar products/services if you’ve bought from us before; you can opt out anytime.
9) Cookies & similar technologies
We use essential cookies for site functionality and optional cookies for analytics and marketing.
- On your first visit we’ll ask for your cookie preferences.
- You can change settings via our Cookie Settings link and your browser/device controls. See our Cookie Notice for details.
10) Security
We use administrative, technical, and physical safeguards to protect your data (e.g., encryption in transit, access controls). No system is 100% secure, but we work to prevent unauthorised access and disclose breaches when legally required.
11) Children
Our services aren’t directed to children under 16. If you believe a child has provided data, contact us and we’ll remove it.
12) Third-party links & social logins
Our site may link to third-party sites or allow social logins; their privacy practices apply to their services. Review their policies.
13) Changes to this policy
We may update this policy from time to time. We’ll post the new version with a new “Last updated” date.
14) Contact us
- Ebeaut Email: info@ebeaut.co.uk
- Phone: +44 7396 753173
- Address: 9 Ravigill Place, Hodge Lea, Milton Keynes MK12 6JL, United Kingdom
