Refund Policy
Refund Policy
At Ebeaut, customer satisfaction is our top priority. We strive to provide high-quality services and products we want you to be completely satisfied with your purchase. However, if you’re not happy for any reason, we’re here to help.
Returns
- You must contact us at info@ebeaut.co.uk within 48hours of goods and services delivery to inform us of your change of mind and dissatisfaction in detail.
- Once contacted us within 48hours, you will then have maximum of 28 days from the date of delivery to request a return.
- To be eligible for a return (whether full or part refund), the item must be unused, in the same condition that you received it, and in the original packaging.
- Certain types of items are non-returnable, such as:
- Perishable goods (e.g., food, natural herbs, vegetables and flowers)
- Custom or personalized items (wigs, weave, haircut, colouring and treatment)
- Digital products/downloads
- Gift cards
- Late cancellation or no-show may result in no booking for you next time. A non-refundable £20 deposit is required.
To start a return, please contact us at info@ebeaut.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package.
Refunds
Once we receive, inspect your returned item and satisfied all within 28 days, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original method of payment within 10 business days.
- Please note that:
- Shipping costs and miscellaneous administration cost as may be applicable are non-refundable and deductable (unless the return is due to our error).
- You will be responsible for paying for your own return shipping costs unless otherwise agreed.
Exchanges
If your item is defective or damaged and its proved that error is from our side, we will gladly exchange it for the same item. Please contact us at info@ebeaut.co.uk with details and photos of the issue.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank—there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@ebeaut.co.uk
