Terms and Conditions
Terms and Conditions
Last Updated: October 2025
These Terms and Conditions (“Terms”) outline the agreement between you and Ebeaut (referred to as “we,” “our,” or “us”), a one-stop platform providing food, beauty, and care services. By accessing or using our website, online store, or booking system, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
2. Our Services
Ebeaut operates three service areas:
- Ebeaut Food – supply of food products and related items.
- Ebeaut Salon – professional hair, wig, and beauty services, including online consultations and in-salon bookings.
- Ebeaut Care – wellness and charitable support initiatives, including donation opportunities.
3. Products, Pricing, and Weight (Ebeaut Food)
- Product Descriptions: We make every effort to provide accurate descriptions, images, and pricing. However, we cannot guarantee that all information is free from errors.
- Pricing: Prices are listed in GBP and may change without notice. Taxes, shipping, and handling charges will be added at checkout.
- Weight and Shipping Costs: Orders may be calculated using either gross weight (product + packaging) or volumetric weight (for bulky items), following industry-standard formulas. Shipping costs are automatically calculated at checkout.
4. Orders and Payment
- Order Acceptance: Submitting an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
- Payments: We accept multiple payment methods, including credit/debit cards and secure online payments. By providing payment details, you confirm authorization to use the selected method.
- Salon Bookings: Bookings are confirmed only upon receipt of payment or deposit (where required).
- Late cancellation or no-show may result in no booking for you next time. A non-refundable £20 deposit is required.
5. Shipping, Delivery, and Collection (Ebeaut Food)
- Shipping Areas: We deliver across the UK.
- Delivery Times: Orders are typically delivered within 4–7 working days, but times may vary due to factors outside our control. See our Shipping Policy for details.
- Collection: Customers may collect orders from designated locations. Arrangements must be made in advance, and customers should confirm readiness before arriving.
6. Returns, Refunds, and Cancellations
- Refunds: Approved refunds are processed within 7 working days.
- Cancellations: Orders may be cancelled before dispatch. Once shipped, the returns policy applies.
- Salon Appointments: Salon appointment cancellation must be made at least 48 hours in advance. As no show may result in 50% payment.
- Damaged/Incorrect Items: Damaged/incorrect items: Customer must notify us within 48 hours of delivery with pictures/video evidence for replacement Cancellation stay same.
7. Donations (Ebeaut Care)
Donations made to Ebeaut Care are voluntary and non-refundable. They are used solely for the support initiatives stated on our website.
8. Privacy and Data Security
We value your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your data.
9. Intellectual Property
All content on the Ebeaut website, including text, graphics, logos, designs, and images, is the property of Ebeaut and protected by copyright law. Reproduction or distribution without our written consent is prohibited.
10. Limitation of Liability
Ebeaut is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, online store, or services. We provide products and services “as is” and disclaim all warranties to the fullest extent permitted by law.
How to book
- Please be on time for your appointment. When you arrive, please text the number provided in your confirmation.
- Our team is specially trained, and during busy months, senior braiders are only available at an extra cost.
- A minimum £20 non-refundable payment is required to secure your booking (an increased deposit may be required for premium selected services). All deposits go towards the final cost of your style. A processing fee may be added at checkout.
- Final payments can be made by cash, credit card, or debit card.
- Monthly appointments open for bookings on the 15th of every month.
- Guests/children are not allowed at appointments.
- Braiding hair is provided for all services. Human hair and curly synthetic hair must be provided by the client (e.g., Freetress).
- Please send a text 24 hours before your appointment to confirm if the colour required is in stock.
- Human hair curls are available for purchase on our website: www.ebeaut.co.uk .
- Contact information will be sent electronically after bookings are made online.
- To cancel, please notify Ebeaut at least 48 hours in advance as a courtesy to cancel or reschedule your appointment.
- Same-day styles are not available due to servicing other clients.
- Deposits are non-refundable unless the studio has to reschedule or cancel (also non-transferable).
For Bohobraids, we recommend 3 packs of human hair. Clients wishing to add more bundles to their service will be charged £50 extra per pack, which will be added to the final balance.
LAST MINUTE APPOINTMENT/VIP
- We allow last-minute and VIP appointments when availability allows (just you and us).
- An additional charge of £100 is required for private services at the studio.
- Please visit www.ebeaut.co.uk to book.
LATE POLICY
- Ebeaut allows a 15-minute grace period without a late fee.
- Please note an additional £50 late fee may be charged per hour of lateness after the scheduled appointment.
- NO CALL NO SHOW = Cancelled (50% of the service cost will be charged).
- No major style changes are allowed on the day of the appointment.
HAIR REQUIREMENT
- Hair MUST be cleaned and moisturized no less than 3 days before the service.
- Hair MUST be completely detangled and blow-dried from root to tip for all styles [OR ELSE YOU MUST BOOK THE ADD-ON].
- Lack of preparation will result in your appointment being CANCELLED and your DEPOSIT FORFEITED.
- If you have a scalp condition, PLEASE INFORM ME or book a consultation before the service.
- Please be patient — hairstyles may take longer for different clients based on hair texture.
FOR BRAIDS
- Hair preparation is required before your appointment.
- Please purchase or drop off hair at least 3 days before the service for easy preparation.
- Hair prep before the service is required to save time on the day.
- If you are buying hair from us, please visit www.ebeaut.co.uk and select your appointment at checkout. The stylist will prep the hair.
- If you are unable to prepare in advance, there is a possibility of paying an extra £50 on the day or your appointment being cancelled.
ALLERGIES
- It’s important to inform us of any known allergies to braiding hair or products.
- By booking with us, you agree to all terms.
- You can book a hair wash before your appointment to help prevent any harsh reactions or allergies.
- If you are unsure, please book a hair consultation.
HOME SERVICE
- Booking is only a submission for approval.
- APPOINTMENTS WILL NOT BE APPROVED if the client is not clear on their needs.
- The final cost of the appointment is confirmed after approval.
- The final cost will include the price of the style and any upcharge for travel.
- Once approved, there is no refund for the booking payment.
- Booking payment is non-transferable.
IF YOU HAVE A SPECIFIC hair or service question, please book a consultation call with Lead Stylist/Founder TEMI AJIBOYE. She will call you directly at your selected appointment time.
